Booking Policy

All bookings are subject to availability and confirmation. Guests must provide accurate personal and contact details at the time of booking.

Payment Policy

Advance payment may be required to confirm the reservation. The balance amount must be paid at the time of check-in.

Cancellation Policy

Cancellation policies may vary depending on the booking source. For direct bookings, cancellations made within the stipulated period may be eligible for a partial or full refund, while last-minute cancellations may attract charges.

Check-in Requirements

Guests must present a valid government-issued photo ID at the time of check-in. Foreign nationals must present a valid passport and visa.

Child Policy

Children below a certain age may stay free using existing bedding. Extra beds or mattresses will be chargeable.

Guest Conduct

Guests are expected to maintain decorum and respect other guests. Any damage to hotel property will be chargeable.

Use of Facilities

Hotel facilities such as the swimming pool, spa, yoga centre, and play zones must be used responsibly and in accordance with safety guidelines. Please note that certain facilities and services are available on a chargeable basis.

Prohibited Activities

Illegal activities, substance abuse, or any behaviour that disturbs other guests is strictly prohibited.

Liability

The hotel is not responsible for loss, theft, or damage of personal belongings. Guests are advised to keep valuables secure.

Amendments

The hotel reserves the right to modify these terms and conditions at any time without prior notice.